FAQs
What is your return policy?
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Checkout is secure and encrypted.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Yes, if you contact us within 12 hours of placing the order. After that, the order is already being processed and changes may not be possible.
Do you ship internationally?
Do you ship internationally?
We currently ship to addresses in the United States. International shipping is coming soon.
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 7-12 business days. Expedited shipping options are also available at checkout.
Do you offer free shipping?
Do you offer free shipping?
Yes. Shipping is free on every US order, with no minimum.
Can I track my order?
Can I track my order?
Yes. Click "Track Order" at the top or bottom of any page and enter your order number or tracking number.
How do I find my size?
How do I find my size?
Every product page has a size guide. For hip belts, measure around the widest part of your hips, over the hip bones, not the waist. If you are between sizes, choose the larger size.
How do I contact you?
How do I contact you?
Contact us at support@orie-co.com and we'll reply within 24 to 48 hours.